ZILCH TECHNOLOGY LIMITED

Financial Ombudsman decision DRN-5450020 Not upheld

Not upheldoutcome, as published by the Ombudsman

£10redress stated in the decision

Fri Jun 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

He says the credit account was unaffordable and proportionate checks would have shown that he shouldn’t have been lent to.Irresponsible lending

When a lender becomes aware that a borrower is experiencing difficulty making their payments, it is fair and reasonable to expect it to exercise forbearance and due considerationTreatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5450020.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.