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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-5446514 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Sep 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
failed to provide him with assistance whilst he was in financial difficultiesTreatment in financial difficulty
NatWest recognised this and recommended payment of £150 which I consider fairComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5446514.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.