Sainsbury's Bank Plc

Financial Ombudsman decision DRN-5446128 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mrs A is unhappy with the service she’s received from Sainsbury’s Bank Plc, trading as Sainsbury’s Finance, surrounding the defaulting of her account.Treatment in financial difficulty

Mrs A wasn’t happy about this, so she raised a complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5446128.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.