Metro Bank PLC

Financial Ombudsman decision DRN-5440911 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Jun 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr B complains about the service he received from Metro Bank PLC (“Metro”) when he requested his interest payments to be paid into his saver account with it.Payment delayed or failed

Mr B says he contacted Metro three times about this and was advised he would receive a call back, but this failed to happenService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5440911.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.