HSBC UK Bank Plc
Financial Ombudsman decision DRN-5438929 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mrs D has complained that HSBC UK Bank Plc gave her incorrect information about a potential increase to her credit limit.Product mis-sold
Mrs D spoke to HSBC multiple times, but was given different reasons for why she couldn’t increase her limit.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5438929.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.