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Halifax Limited
Financial Ombudsman decision DRN-5438527 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Bereavement and power of attorney, Service failure
In the Ombudsman’s words
The estate of Mr G complains about the time it took Bank of Scotland plc (trading as Halifax) to release the deeds for Mr G’s property.Bereavement and power of attorney
Halifax accepts that Mr G’s estate experienced delays as a result of its handling of the matter.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5438527.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.