Barclays Bank UK PLC

Financial Ombudsman decision DRN-5435070 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs T complains that Barclays Bank UK PLC (Barclays) won’t refund all the money she lost in an investment scam.APP scam refund refused

She also said that we should consider the embarrassment due to the cancellation of her debit card and chequebook after the chargeback claim had failed. She was left with an overdraft of £13,000. At no point was she told about what was to happen and this should be taken into account.Complaint handling

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5435070.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.