Revolut Limited

Financial Ombudsman decision DRN-5434527 Upheld

Upheldoutcome, as published by the Ombudsman

£12,000redress stated in the decision

Fri Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

Mr B complains that Revolut Ltd (‘Revolut’) won’t refund the money he says was lost as the result of a scam.APP scam refund refused

Rules cited

FCA DISP (Dispute Resolution), FCA Consumer Duty (PRIN 2A), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5434527.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.