Starling Bank Limited

Financial Ombudsman decision DRN-5433615 Upheld

Upheldoutcome, as published by the Ombudsman

£2,538redress stated in the decision

Fri Oct 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr H has complained Starling Bank Limited did nothing to stop him being a victim of a scam.APP scam refund refused

Starling were aware of Mr H’s vulnerabilities and had been discussing his personal welfare situation with local policeSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5433615.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.