Firms › Creation Consumer Finance Limited ›

Creation Consumer Finance Limited

Financial Ombudsman decision DRN-5431629 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Creation had a responsibility to carry out reasonable and proportionate checks of Miss K’s ability to sustainably repay the agreements. However, they found that it hadn’t done so.Irresponsible lending

Creation has an obligation to report accurate information in that respect, and I don’t think there’s sufficient reason here to say that it ought not to report the loans.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5431629.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.