TSB Bank plc

Financial Ombudsman decision DRN-5431411 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Oct 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

TSB has explained that the missing £250 is due to a cash withdrawal. While they are not certain why this transaction is missing from his statements, they said that this was likely due to the timing of the transaction and an “IT/System error at their end”.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5431411.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.