Lloyds Bank PLC

Financial Ombudsman decision DRN-5431265 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Ms C has complained that Lloyds Bank PLC (“Lloyds”) failed to protect her from becoming the victim of an investment scam.APP scam refund refused

Ms C suffers from complex PTSD, severe depressive disorder, anxiety and panic attacks which affected her at the time of the scam.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5431265.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.