Lloyds Bank PLC

Financial Ombudsman decision DRN-5430154 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr B and Ms W complain that Lloyds Bank PLC hasn’t refunded money they lost when they sent funds to what they now consider to have been an investment scam.APP scam refund refused

Pay (if not already paid) Mr B and Ms W the £200 compensation that was offered to them in respect of the additional distress and inconvenience the bank accepts causing them through its handling of their complaint.Complaint handling

Rules cited

CRM Code (APP scam reimbursement), FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5430154.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.