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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY

Financial Ombudsman decision DRN-5429211 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr K complains National Westminster Bank Public Limited Company unfairly delayed the processing of transfers made from his account.Payment delayed or failed

NatWest recognises its poor service, and delays had an impact on Mr K.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5429211.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.