MONZO BANK LIMITED
Financial Ombudsman decision DRN-5426219 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Support for vulnerable customers
In the Ombudsman’s words
He also complained Monzo haven’t been responsive when he’s tried to discuss the issue with them.Payment delayed or failed
I have also taken into consideration what he has told us about in relation to him being neurodiverse and the impact the situation has had on him.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5426219.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.