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Stellantis Financial Services UK Limited

Financial Ombudsman decision DRN-5425192 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Miss H said they extended her agreement again until March 2024 and that they completed a further credit check. Miss H said these credit checks later impacted her ability to take out credit when she applied for home improvements.Credit file reporting

I’m satisfied Stellantis should pay that amount as had it not been for their mistake, then Miss H would not have needed to take out the additional cover.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5425192.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.