EE Limited

Financial Ombudsman decision DRN-5425132 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Apr 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Ms D complains that the phone supplied by EE Limited (EE) was faulty.Product mis-sold

We would’ve reasonably expected EE to have considered Ms D’s claim under the provisions of the CRA in the same way as I have done. Because of this, I accept that Ms D has been given false expectation and will now be disappointed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5425132.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.