Santander UK Plc
Financial Ombudsman decision DRN-5424418 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss S complains that Santander UK Plc hasn’t refunded all the money she lost when she sent funds to what she now considers to have been an investment scam.APP scam refund refused
Rules cited
CRM Code (APP scam reimbursement), FCA DISP (Dispute Resolution)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5424418.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.