Vanquis Bank Limited

Financial Ombudsman decision DRN-5423341 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Oct 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

He asked that his account be frozen and that no interest or charges be applied until further notice.Treatment in financial difficulty

Vanquis didn’t agree it had done anything wrong. It said it couldn’t freeze interest or charges on the account unless it agreed a payment plan.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5423341.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.