Metro Bank PLC

Financial Ombudsman decision DRN-5422285 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Irresponsible lending

In the Ombudsman’s words

Mrs M complains Metro Bank PLC trading as RateSetter is holding her liable for a loan which she says was taken out fraudulently in her name.APP scam refund refused

She said the loan had been lent irresponsibly.Irresponsible lending

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5422285.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.