Nationwide Building Society

Financial Ombudsman decision DRN-5421369 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri May 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr F complains that Nationwide Building Society didn’t do enough to assist him with an international payment that hadn’t been credited.Payment delayed or failed

He says that he contacted Nationwide when this hadn’t been received. It wasn’t able to tell him where his money was, and he wasn’t able to obtain any information from the other banks involved with the payment abroad.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5421369.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.