Metro Bank PLC

Financial Ombudsman decision DRN-5416976 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

adverse information recorded on Miss W’s credit fileCredit file reporting

it should have provided better service through its processService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5416976.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.