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State Bank Of India (UK) Limited

Financial Ombudsman decision DRN-5416686 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mrs K’s attorneys decided to register the lasting power of attorney that had executed in 2018 with State Bank of India.Bereavement and power of attorney

State Bank of India has acknowledged it provided “demonstrably poor” service and that there had been “multiple failures by the branch with something that should have been relatively” straightforward.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5416686.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.