Zempler Bank Limited

Financial Ombudsman decision DRN-5413019 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Apr 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

she complains that Zempler Bank Limited (trading as Cashplus) behaved unreasonably as it didn’t undertake affordability checks when she applied for a business credit card.Irresponsible lending

Given that Cashplus has an obligation as a regulated business to support vulnerable customers and those in financial difficulty, and it didn’t do that hereSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5413019.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.