Barclays Bank UK PLC

Financial Ombudsman decision DRN-5406574 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mr W complains that Barclays Bank UK PLC unreasonably blocked a payment he was attempting to make.Payment delayed or failed

He was further concerned about the time it took to come back to him concerning his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5406574.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.