Barclays Bank UK PLC

Financial Ombudsman decision DRN-5404894 Upheld

Upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Wed Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Data and privacy

In the Ombudsman’s words

Tesco Bank explained this meant all statements and correspondence went to her new address but the letter it sent to her old address was ‘legal correspondence’ which needed to go to the home address, which Tesco Bank confirmed had remained as her old address.Identity checks and access

She thought Tesco Bank were in breach of data protection legislation as it had sent personal mail out to a third-party.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5404894.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.