Nationwide Building Society

Financial Ombudsman decision DRN-5404197 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Data and privacy

In the Ombudsman’s words

where a customer has a disability or vulnerability that reasonably prevents them from using or accessing a service provided by a business, I would expect it to make reasonable adjustments where it canSupport for vulnerable customers

The complaint Mr D is unhappy about the service he has received from Nationwide Building Society (“Nationwide”) in relation to a Data Subject Access Request (DSAR).Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5404197.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.