Santander UK Plc
Financial Ombudsman decision DRN-5403865 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
Mr W complains that Santander UK Plc (‘Santander’ or the ‘bank’), has unfairly removed a fixed payment mandate which he set up to repay his flexible loan facilityComplaint handling
related to a Subject Access Request (‘SAR’) which he said showed Santander hadn’t sent him a letter in 2010 about the changes to his accountData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5403865.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.