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American Express Services Europe Limited

Financial Ombudsman decision DRN-5401180 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr A complains that American Express Services Europe Limited (AESEL) allowed further transactions to debit his account under a continuous payment authority, after he’d reported it as fraudulent.APP scam refund refused

Mr A said he was very unhappy with the way AESEL had responded to his complaint and was seeking an apology, a refund of the outstanding disputed transactions, compensation for his wasted time, as well as assurances that it would review its processes with a view to improve.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5401180.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.