Pepper (UK) Limited
Financial Ombudsman decision DRN-5399888 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,772redress stated in the decision
Mon May 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
Hasn’t treated them fairly when they experienced financial difficulty.Treatment in financial difficulty
Applied an interest rate that was too high.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5399888.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.