Firms › NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY ›

NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY

Financial Ombudsman decision DRN-5398310 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers, Data and privacy

In the Ombudsman’s words

Mr K complains that NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY (NatWest) hasn’t treated him fairly in respect of arrears on his mortgageTreatment in financial difficulty

He says that its actions directly caused a serious health incident, which ought to have been foreseeable.Support for vulnerable customers

He complains that NatWest didn’t handle the request fairly or provide him with the information he was entitled to.Data and privacy

Rules cited

FCA Consumer Duty (PRIN 2A), Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5398310.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.