Skipton Building Society

Financial Ombudsman decision DRN-5391690 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr F has complained about how Skipton Building Society (“Skipton”) responded to him after he raised concerns about it making errors.Complaint handling

Skipton addressed Mr F’s complaint points and acknowledged that the member of staff could’ve given better answers.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5391690.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.