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TSB Bank plc
Financial Ombudsman decision DRN-5389165 Upheld
Upheldoutcome, as published by the Ombudsman
£15,001redress stated in the decision
Wed Aug 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms J complains that TSB Bank Plc (TSB) didn’t do enough to protect her from the financial harm caused by a cryptocurrency investment scam.APP scam refund refused
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5389165.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.