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Western Union Payment Services GB Limited

Financial Ombudsman decision DRN-5389128 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

The first is the delay in the transfer being made contrary to the published timescales.Payment delayed or failed

Western Union has confirmed that its loose terminology when referring to the account into which the money had been released has caused Mr M confusion.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5389128.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.