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PSI-Pay Ltd
Financial Ombudsman decision DRN-5387278 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Apr 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
blocked her cashback card several times after it requested an identity checkIdentity checks and access
Ms D had to chase this complaint up several timesComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5387278.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.