Vanquis Bank Limited

Financial Ombudsman decision DRN-5386493 Not upheld

Not upheldoutcome, as published by the Ombudsman

£80redress stated in the decision

Mon May 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Miss S complains about Vanquis Bank Limited unfairly defaulting her credit card account.Treatment in financial difficulty

Miss S’s financial difficulties put her in a vulnerable position, and I’m satisfied the Financial Conduct Authority’s (FCA’s) guidance applies here.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5386493.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.