Halifax Limited

Financial Ombudsman decision DRN-5386435 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Support for vulnerable customers

In the Ombudsman’s words

ask him to confirm his date of birth as part of their security processIdentity checks and access

Mr W, who suffers with severe anxiety and depressionSupport for vulnerable customers

Rules cited

Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5386435.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.