PRA Group (UK) Limited

Financial Ombudsman decision DRN-5386193 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

He also raises concerns about PRA’s lack of engagement and failure to explore any of the forbearance options in CONC 7.3.5Treatment in financial difficulty

He said PRA have significantly impacted his mental healthSupport for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook), Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5386193.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.