First Holiday Finance Limited

Financial Ombudsman decision DRN-5385798 Not upheld

Not upheldoutcome, as published by the Ombudsman

£42,362redress stated in the decision

Tue Apr 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

The decision to lend was irresponsible because the Lender didn’t carry out the right creditworthiness assessment, as Mrs P was in an Individual Voluntary Arrangement (‘IVA’) at the time.Irresponsible lending

The Supplier told them that no maintenance fees would be due for the first two years of membership. This was not true.Product mis-sold

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5385798.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.