Barclays Bank UK PLC

Financial Ombudsman decision DRN-5383176 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

A trust I shall refer to as E complains that Barclays Bank UK Plc have declined to refund them for funds they lost from a misappropriated cheque.APP scam refund refused

Barclays could have been more responsive to requests for information, but ultimately didn’t feel this had an impact on E’s losses.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5383176.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.