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BMW Financial Services(GB) Limited

Financial Ombudsman decision DRN-5382555 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

When Alphera is arranging how Mr K should repay this, I would remind Alphera of its responsibility to treat Mr K fairly and with forbearance. and positively assist him with this debt.Treatment in financial difficulty

There were some delays in Alphera responding to Mr K and it acknowledges that it could have done better here.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5382555.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.