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Starling Bank Limited
Financial Ombudsman decision DRN-5380983 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jan 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Miss B complains Starling Bank Limited (“Starling”) hasn’t refunded fund she lost as the result of a scam.APP scam refund refused
Starling said when it received Miss B’s complaint via us, it was sent to the wrong department in error which delayed its consideration of the matter.Complaint handling
Rules cited
Payment Services Regulations 2017, CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5380983.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.