MONZO BANK LIMITED
Financial Ombudsman decision DRN-5380786 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Mar 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Monzo defaulted the account, and reported the account status to credit reference agencies (CRAs).Credit file reporting
He agreed that Miss F had received poor customer service – specifically, in the form of delays in responding to contact from Miss F, two emails likely not being sent, and delays in responding to her complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5380786.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.