Vanquis Bank Limited

Financial Ombudsman decision DRN-5377931 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

asked security questions twice – once by the automated system and once by the agent who took the callIdentity checks and access

there was a lot of background noise during the callService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5377931.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.