HSBC UK Bank Plc
Financial Ombudsman decision DRN-5376957 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Sep 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Mr N complains that HSBC UK Bank Plc (“HSBC”) acted irresponsibly when it failed to monitor his overdraft and act on patterns of reliance and that it failed to spot signs of his financial difficulties.Irresponsible lending
Our investigator upheld Mr N’s complaint from the first annual review in November 2019.Treatment in financial difficulty
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5376957.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.