Barclays Bank UK PLC

Financial Ombudsman decision DRN-5374370 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue May 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

failed to accurately carry out his instructions to set up a third-party authority on his sole accounts onlyIdentity checks and access

Mr O wasn't satisfied with Barclays’ response and referred his complaint to our serviceComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5374370.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.