Yorkshire Building Society

Financial Ombudsman decision DRN-5366145 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Ms C complained to YBS and it responded to say that it wasn’t at fault for how the transfer had been handled and suggested it was the fault of the provider that Ms C wanted to transfer her ISA to.Complaint handling

Ms C complains about how Yorkshire Building Society (“YBS”) handled transferring her ISA to another provider. She is unhappy with the time it took and with the service YBS provided around this.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5366145.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.