MONZO BANK LIMITED
Financial Ombudsman decision DRN-5365560 Not upheld
Not upheldoutcome, as published by the Ombudsman
£650redress stated in the decision
Tue Jul 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
K, a limited company, complains that Monzo Bank Ltd has unfairly declined to refund a transaction made from its account after its director was the victim of a scam.APP scam refund refused
The scam investigation took much longer than it would expect, and it failed to act in line with its timeframe of 35 days.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5365560.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.