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Frasers Group Financial Services Limited

Financial Ombudsman decision DRN-5365214 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Miss L’s personal circumstances meant she was vulnerable and more susceptible to the impact of poor service than the average person.Support for vulnerable customers

Miss L complains Frasers Group Financial Services (Frasers) provided poor service, leading to delays in setting up a debt management plan (DMP) for her.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5365214.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.