Lendable Ltd

Financial Ombudsman decision DRN-5363027 Not upheld

Not upheldoutcome, as published by the Ombudsman

£57redress stated in the decision

Wed Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr W complains that Lendable Ltd incorrectly calculated his disposable income based on his income and expenditure form causing him distress and inconvenience. He wants to be compensated for this and to be allowed a longer period for his payment plan.Treatment in financial difficulty

Lendable accepted that it hadn’t provided clear information about how it approached its calculation and offered to credit Mr W’s loan account with £30.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5363027.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.